Conditions of sale
Article 1 - Prices
Prices are in euros (EUR) without delivery costs (see delivery periods and costs). For orders with delivery outside of France, you are responsible for the products you import, and custom taxes or importation laws are of your responsibility. The Terroir Gourmand Company is not responsible for these rules and taxes, and it is of your responsibility to declare the goods and pay these taxes to the authorities in your country. We advise you to get in touch with your local authorities regarding these aspects.
Article 2 - Order
Orders can be processed:
* Online: www.trufflefrance.com.You’ll receive a confirmation per email.
* By mail at the following address:
SAS Terroir Gourmand
52 avenue Charles de Gaulle
12100 Millau – FRANCE
* By fax: 0033 565 611 619
A detailed invoice will be attached to every order.
Article 3 - Validation
You declare to have acquainted and accepted the present general Conditions of sale before making any order. The validation of your order is thus worth acceptance of these general Conditions of sale.
Article 4 – Products
Our product offer can vary according to products availability.
Indicated weight on our jarred truffles is the one implemented when packed, but this cooking method can not allow us to guaranty a net drained weight. Fresh truffles’ indicated weight is the one calculated on packaging. However, the buyer must be informed that as fresh mushrooms, truffles can loose up to 4% weight per day of transit. The postmark date is taken as departure day’s proof.
Article 5 - Delivery
We deliver all around the world. All our packages are sent by Post Colissimo for a normal delivery or by Chronopost, UPS or DHL for an express delivery, and have a tracking number. Fresh truffles have to be sent on express delivery, to preserve their freshness. For express delivery, we invite you to contact us before ordering, to establish the time and cost of the delivery for which you'll be charged.
Method of delivery (average delivery delays)
France normal: 9 € (2 to 3 days)
France express: 15 € (1 day)
France frozzen: 58 € (2 to 3 days)
Europe normal: 16 € (3 to 5 days according to the country)
Europe express: 59 € (1 to 2 days according to the country)
Other countries normal: 22 € (5 to 8 days according to the country)
Other countries express: 105 € (1 to 3 days according to the country)
These delays are only indications, and longer delivery delays do not allow you to cancel the order, refuse the package or ask for any damage. Products travel under the responsibility of the buyer.
Article 6 - Payment
Orders can be paid:
* By credit card: Carte Bleue, Visa or MasterCard (Online Secured Payment from Banque Populaire)
* By check to the order of « Terroir Gourmand », to send to the following address: Terroir Gourmand - 793 Avenue de l'Aigoual - 12100 Millau - France. Your order will be sent as soon as we receive your payment, and delivery delays take place from the day we receive your check.
Products remain the property of the Terroir Gourmand Company up to the complete payment of the price.
Article 7 - Security
Our website uses a security system as efficient as possible to protect all the payment data. The Terroir Gourmand Company guarantees you a confident purchase without risks. Your bank information is coded and sent directly via a secured connection to the Banque Populaire. The Banque Populaire uses the SSL technology (encoding in 128 bits) to guarantee a secured deal for payments by credit card. The Terroir Gourmand Company has, at no time, access to your credit card's numbers. The Banque Populaire acts as third party of confidence.
Article 8 - Satisfied or paid off
You have the statutory right to retract for seven ( 7 ) days, as from the reception, to return us the articles without having to prove motive. The expenses of return will be at your expense, and only the price of the products will be paid off. Products must be returned in their state of origin and accompanied with a copy of the invoice. Incomplete, damaged or dirty articles will not be accepted.
Article 9 - Responsibility
The proposed products are in accordance with the current French legislation. The responsibility of the Terroir Gourmand Company can not be engaged in case of disregard of the legislation of the country where products are delivered. It is up to you to check with the local authorities the possibilities of import or use of the products which you intend to order. Photos are only displayed as illustrations. We invite you to refer to the description of every product to know its precise characteristics. Do not hesitate to contact us in case of doubt or if you wish further information.
Article 10 - Protection
Elements contained on this website, in particular texts, illustrations and photos can not be use, modified, partially or totally reproduced and are more generally of no exploitation without the express agreement of the Terroir Gourmand Company.
Article 11 - Applicable right / Disputes
The present contract is subjected to the French law. The language of the present contract is the French language. All litigations will be under the exclusive competence of the Trade Tribunal of Millau, in France, only one competent wherever the expedition place is.
Article 12 - Personal details
Your personal details are necessary to process your order and for our business relationships. This information is kept in purposes of safety, to respect the legal and statutory obligations and also to allow us to improve and personalize the services which we propose you and the information which we send you.
According to the IT law and liberties of January 6th, 1978, you have a right of access and rectification to your personal details. For this purpose you can write us an email to firstname.lastname@example.org or by mail to Terroir Gourmand, 793 Avenue de l'Aigoual, 12100 Millau, France, and mention your name, first name, and email address.
Article 13 - Identification
Head office: SAS Terroir Gourmand, 52 avenue Charles de Gaulle, 12100 Millau, FRANCE
Website: www.trufflefrance.com - Email : email@example.com
Capital of 1’500 € - SIRET: 450 960 141 00015 (RCS Millau) - VAT No: FR 95450960141